Customer Care
Returns & Refunds
Because every piece is handmade and customised for you, please read this before confirming your order.
Returns and exchanges
As every piece is handmade and customised specifically for you, we are unable to accept returns or exchanges.
We recommend reviewing your customisation details — names, dates, spellings, colours and quantities — carefully before confirming your order.
Damaged in transit
We pack every order with care. If your parcel arrives damaged, please contact us on WhatsApp as soon as you receive it, with photos of the parcel and the product, so we can help.
Cancellations
Production begins as soon as your payment is received, so orders cannot be cancelled once work has started.
Questions about this policy? Contact us.